The customer is not always right. In fact, they're probably not even right half the time. I'd like to find the moron that invented that phrase and punch them in the throat. The customer deserves to be treated courteously and fairly. They should get all the goods and services that they paid for in the time frame that was stated at some point during the transaction. If they ask for help, they should get it efficiently and without any lip. Save that for the break room.
The problem is that a huge chunk of them think that they're right all the time to the detriment of common sense, and sometimes, common decency. Don't worry my loves, this isn't where I draw some line in the sand to defend Comcast. Au contraire, it's actually those idiots that keep this myth alive. You hear a recording of one of them give the textbook example of how to do everything wrong, and the backlash result is that every customer from Poughkeepsie to Albuquerque decides to get their dander up before they walk in the front door. There's also plenty of poorly trained customer service reps out there that make it worse for the rest of us, too.
Recently, I've had customers open my office door and walk in while I was on the phone (my office sits near the lobby and has windows - so they can see me). Yesterday, an old crotchety woman not only opened my door but yelled at me to "get out and take care of the line" ... while I was working with another client in that very same office. When I grabbed one of my tellers for help a little early off her lunch break (don't worry, I made it right by her), the first person she helped said, "oh, were you on your break?" When she said yes, and that she had come back early, the customer said, "good! I'm glad you missed your break. Maybe that'll make them hire more people." Today, I told a guy he wasn't welcome back after he swore at me and a co-worker. The swearing came after he said he'd come back next week to "break my balls" and when I said "pardon me?" He said,"oh, I meant break your rug." Hilarity ensued from that point.
I'll be honest with you. I'm tired of this shit. The wonderful and appreciative customers are few and far between anymore. I enjoy helping other people to my core, but the focus has shifted from asking for help to demanding servitude which is a far cry from service. I can't help but wonder if the disconnection between words and deeds that social media helps to perpetuate has increased this decline in civility, as well. If you call some "faceless" person on the internet a bitch (or much worse) in a comments section ... maybe that makes it easier to do it to her face when she tells you there's a fee to cash your check.